We're Still Open!
With the challenges that many are experiencing with COVID-19, we understand that many are struggling. At Promenade Field, we understand that this disruption in our lives is temporary but has already had major impacts. We continue to be open to receive and fulfill your orders.
What changes are you making to the business in response to COVID-19?
We are cleaning and sanitizing all workstations daily and encourage our team to practice good hygiene. We are also disinfecting all incoming packages.
How are you taking care of your employees?
We are a family-owned small business so we believe in taking care of our employees. Our support team is working remotely from home.
Are online orders still being fulfilled?
Yes, business is operating as usual.
Is there any delay with your production?
No, we do not expect any interruptions and can continue to produce our products.
Will shipping take longer than normal?
Not as of this moment. We’re processing orders within our usual 6-10 business days.
We are also currently offering free shipping on purchases above $49.
Are you still taking returns right now?
Our standard refund policy still applies.
Can I buy online gift cards?
Yes! We have gift cards that are delivered via email. There is no additional processing fee associated with these gift cards.